When you yourself have purchased a fresh card as a result of your past card being lost or taken, you’ll need a new PIN number. When you yourself have gotten an upgraded card as a result of your past card being damaged or expiring, it is possible to continue steadily to make use of your current PIN quantity.
I’d like to ensure that my re re re payment happens to be prepared
If you want to concur that your re re payment happens to be prepared, this can be done in amount of means. Firstly, it is possible to deliver better Bank a mail that is secure within online Banking, Cellphone Banking or our App, asking for verification of this re payment. In your e-mail please are the payment amount and date. We’ll answer via protected mail whenever these modifications have now been made.
Instead, you can easily contact us on 1300 651 400 during our Contact Centre hours of procedure procedure (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a friendly staff member can assist you.
I wish to understand if your transfer in my opinion happens to be prepared
It would be credited to your account if we have received your transfer. If this has perhaps not yet been credited, it may be in the act of reaching your account. You can examine your account via Web Banking or Cellphone Banking or our App or by calling our Contact Centre a call throughout their hours of procedure on 1300 651 400 (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm). We get electronic funds transfers at approximately 11:00am, 2:00pm, 5:00pm, 7:30pm and 9:30pm on business times.
I wish to understand why my payment unsuccessful
To learn why your re payment might have unsuccessful, you can easily give us a call on 1300 651 400 during our Contact Centre hours of procedure (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a staff that is friendly should be able to work with you. Instead you’ll deliver better Bank a safe mail from within online Banking, Mobile Banking or our App, requesting more information about the payment that is failed. Please offer the re re re payment amount and date. We’ll response via safe mail.
I don’t understand why my debit that is direct did proceed through
To discover why your direct debit did not proceed through, you can easily give us a call on 1300 651 400 during our Contact Centre hours of procedure (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a staff that is friendly should be able to help you. Instead 
it is possible to send better Bank a safe mail from within Web Banking, Cellphone Banking or our App, requesting more info about the failed debit that is direct. Please supply the direct debit date and quantity. We’ll response via safe mail.
I do want to check if my direct debit repayment has been prepared
To test whether your direct debit re payment has prepared, you are able to give us a call on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and an agreeable employee should be able to work with you. Instead you are able to deliver better Bank a protected mail from within Web Banking, Cellphone Banking or our App, requesting verification for the debit that is direct. Please supply the direct debit quantity. We’ll answer via safe mail.
I’d like to create an immediate debit
So that you can create a recurring direct debit on the account, you need to talk with the biller straight to put up a primary debit. You shall have to give them your account name, account quantity and BSB.
On 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am 5.30pm and Saturday 8.00am 1.00pm) and a friendly staff member will be able to assist you if you are needing to confirm these details, You can call us. Instead you are able to deliver Greater Bank a safe mail from within online Banking, Cellphone Banking or our App asking for these records also.